Thank you for your support! At this time, we cannot process exchanges of any items purchased through Team RWB. For items purchased through our partners, you will need to contact the partner directly to determine what the best course of action is. We are not responsible for refunds/exchanges/returns of partner products.
However, we can assist with refunds for most Team RWB merchandise! In order for items to be returned for a refund, it must be within 30 days from the date of purchase and in the same condition when you received it. Items that are not eligible for refunds are gift cards, sale items, and special order items.
To return the item, enter your information on the Return site and simply mail the item along with any additional packing slips/receipts to the address below:
1110 W. Platt St.
Tampa, FL 33606
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment, within 1-5 days.
If you have any questions at all, don't hesitate to contact us at firstname.lastname@example.org